This policy describes how returned items and removal orders are handled at our warehouse to ensure accurate tracking, proper condition assessment, and clear communication with clients.
Scope of Service
We provide professional handling of returns and removal orders from various sales channels, including:
• Receiving returned items
• Item identification and condition assessment
• Inspection and photo documentation (if required)
• Inventory updates
• Further processing based on client instructions
Inbound Shipment Requirement
A corresponding Inbound shipment must be created for EVERY return or removal order sent to our warehouse, including single-item shipments.
Each inbound should include as much information as possible:
• Product name
• SKU / FNSKU
• Item condition
• Shipment date
• Additional notes
Accurate inbound information allows us to correctly identify and process returned items.
Receiving & Inspection
Once received, items are processed under one of the following conditions:
Sellable / Ready to Sell
• Item is added to sellable inventory
• Receiving fee: $0.35 per item
Unsellable / Requires Review
• Item is inspected
• Photos are taken
• Condition comments are added
• Item is placed into the “Fix Issues” folder
Fees:
• Inspection: $1.00 per item
• Photos: $0.50 per photo
Client Instructions (“Fix Issues”)
Items placed in the “Fix Issues” folder require client instructions before further action. Instructions may include:
• Sell as new
• Sell as used
• Use additional box or repack
• Hold
• Dispose ($0.60 per item)
• Other written instructions
No additional processing will be performed until instructions are received.
Unregistered or Unidentified Returns
Items received without a corresponding inbound shipment or with insufficient identification may be difficult to process or track. While reasonable efforts will be made, we cannot guarantee identification or timely processing in such cases.
Pricing Reference
All fees related to returns and removal handling are charged according to our current price list.